00416     2200169   4500001002100000008004100021035002000062245003400082100001800116260001800134300002500152084001600177082001000193650002300203990001000226990001000236INLIS000000000000199                                   ind    a0010-0817000199  a10 Prinsip Kepuasan Pelanggan  aHandi, Irawan  aJakartac2003  cxiii; 170 hlm; 21 cm  a658.8 IRA 1  a658.8  aKEPUASAN PELANGGAN  a18855  a18856